I was very excited when I first started this project I set down with Owen Kachaje, and we discussed exactly what I wanted, my husband is a truck driver and was not there, he told me to pick whatever I wanted. Owen wrote up the plans and we agreed: I wanted the box out soap dish and also the pull door for my shower to make it more modern. Well when Owen and his crew actually came to do the work, I was out of town, so my husband was there with them, and my husband just assumed that whatever me and Owen discussed was what was going to be installed, when I got home from my trip, I was happy to see the tiled shower, but very upset that Owen had installed soap dishes and not the cut out box, and also sliding glass doors and not the pull door, Owen had changed the design totally and not even contacted me to see if it was okay. The work on my shower was performed on June 2nd and I contacted Owen as soon as I returned from my trip on June 5th, to tell him that 2 parts of the design was incorrect. Owen had agreed to change out the door, but every time I contacted him about doing it, it was always some excuse, and to make matters worse he wanted me to pay more to help him fix the problem he had created. I kept trying to work with Owen on the matter since June, mind you having a sliding door is not the end of the world but it just was not what I wanted, and I settled for the soap dish he had messed up, but I wanted him to fix the glass shower doors and he kept giving me the run around. The last time I contacted Owen on August 24th, I asked if he would just give me 1/2 of my money back for what I paid for the door. I only settled for 1/2 because he told me if he give me all of my money back he would have to come and take the shower door away, and obviously we needed the door. So to make a long story short I am not totally pleased with how the project was completed, to me Owen did not listen to me as his customer or respect what I wanted, I do like the way the shower looks which is why I gave it a 1, but this is not what Owen and I discussed. I would not recommend Owen to anyone because I would not want anyone to have to go through what I went through. As a customer there should not have been a question as to correcting a problem that he created.
Our daughter loves the new floor in her bedroom! Owen was great to work with on this project!
The look and price
Owen (salesperson) listened to our needs instead of just pushing products on us, his attention to details throughout the process of installation was exceptional.
My family has used FCI three times this year with complete satisfaction for each home. Initial consultation is not a high pressure sales event but rather relaxing while Rep was very patient and informative with questions. Communication throughout installation and follow up outstanding. Will certainly refer FCI and use again as needed. 👍👍
Excellent communication and cooperation with the staff and installers. Couldn't be happier and plan to use again. Highly recommend this professional company.
Immaculate install - couldn't have asked for better attention to detail.
Quality products and professional dependable service
1. Quality products. 2. Installers of flooring were well-mannered, very skilled, cleaned up after themselves exceptionally well.
Sandra or Ellis Roach
THE PRODUCT WAS EXCELLENT